Frequently Asked Questions
Explore a range of common questions below.
From setup to features, here’s everything you need to know
edays supports more than 25 languages, including English (UK/US), Français, Español, Nederlands, Deutsch, Italiano, Simplified & Traditional Chinese, Japanese, Korean, Greek, Thai, Arabic, Serbian and more.
Please get in touch to discuss which languages you need.
As well as absence management edays offers a complete workforce management software platform; absence management is the foundation, but the platform extends well beyond it. Alongside absence tracking, Bradford Factor management and return to work workflows, edays includes time and attendance management (clocking in and out, online timesheets, project time tracking and EU Working Time Directive compliance), workforce scheduling (drag-and-drop rota management, skills-based shift assignment and fatigue management rules), leave management, core HR tools (employee directory, document management and workflow automation), a mobile app and People Insights analytics. Everything connects in one platform so absence, leave and time data are always in sync, and payroll always receives accurate, reconciled figures without manual intervention.
We focus on providing the best absence management, leave management and time and attendance solutions for your organisation. We’ll listen to your requirements and offer a best-in-class solution with more functionality compared to any other HR system providers. Our system is packed with features you won’t find anywhere else – helping you to manage absence, leave and time in more detailed, customisable ways that suit your organisation.
Yes, edays offer clocking in functionality. Employees can clock in and clock out of work via desktop or mobile app in just a few taps. Our refreshable, printable QR codes can be placed in different locations so that employees can ‘clock in’ to a certain area, task or activity. Visit our clock in app page to learn more.
Yes, with edays time & attendance software, employees are able to create online timesheets on a daily, weekly and monthly basis.
These can then be sent for approval to managers, who can also run reports on working hours in their teams.
Overtime can also be tracked, and mandatory breaks can be enforced.
edays timesheet software also provides the ability to assign working hours to different projects and activities, for a clear picture on how time is spent in your organisation.
edays time & attendance software is a module that enables organisations to record employee working hours. The software consists of various elements – including the ability to clock in and out, either via desktop or mobile app. Refreshable, printable QR codes can also be placed in different locations and by scanning them, employees can clock in to a certain area or task.
Our time tracking software also includes the ability to create and submit online timesheets on a weekly or monthly basis. Timesheets can be submitted to line managers for approval, and reported on on a weekly or monthly basis. Projects, activities or tasks can be assigned to timesheets, so managers can see how much time has been spent on different work throughout a day, week or month.
The software also allows managers to enforce mandatory breaks, and overtime can be logged within the system too.
Find out more about our time & attendance software here.
Yes. If enabled, edays automatically calculates an ongoing Bradford Factor score for every employee, and if turned on, can display live scores on individual profiles. If you do not use the Bradford Factor, this feature can be turned off at the click of a button.
Try our Bradford Factor Calculator here.
Yes. edays allows you to track any type of planned (e.g. holidays, maternity leave, medical appointments, business trips, time off in lieu (TOIL), etc.) or unplanned absence (e.g. sickness, compassionate leave, unpaid leave, etc.) in a single system. You can also create custom absence types specific to your organisation, such as wellbeing leave, and define rules for how these are to be used and recorded.
Learn more about our absence management software.
The return to work process is made faster and more efficient with edays. A reason can be logged alongside an individual’s sickness absence, and for UK employees, relevant NHS guidance can be forwarded on to them to aid in their recovery (see more on our NHS Portal here).
You can automatically send a return to work form to an employee who is returning from sickness absence. This is then stored in the employee’s details in edays, alongside any doctor’s fit notes or medical certificates that may be required.
Before conducting return to work interviews, managers and HR can review the employee’s records and view any previous absences to be fully equipped ahead of the individual’s return.
edays supports all custom absence types, allowing you to add as many types as you like. You also have the ability to define rules for how these are to be used and managed.
Visit our leave management system page to find out more.
Yes. You can configure system alerts to trigger if specific absence conditions are exceeded and automatically notify specified individuals via email immediately.
Find out more about the edays sickness tracker.
Yes. As a cloud-based system, edays can be accessed 24/7 meaning employees always have access to their absence records and can check their entitlement through our annual leave tracker. And, authorised users can export specific absence data from the system at any time.
Yes. edays allows you to configure all absence types to be recorded in hours, days or half-days, with customisable settings for different working patterns (i.e. shift work, part-time employees, etc.)
Find out more about our staff holiday management features.
Yes. edays has the unique ability to manage and track employee long service awards.
We have many optional features which are frequently being added to, for example:
Employee Directory
Document Portal
Time Tracking
Mobile App
People Insights
Workflow Builder
Explore our features pages or chat to our sales team to see which may be right for you.
Yes! Our absence management mobile app lets you access edays from your phone or tablet anywhere, any time. Employees can request leave on the go with our app. Managers will receive a notification and they can log in and approve the request in just a few taps. Sickness absences can also be logged quickly, without the need to log in to your desktop.
The security of our customer’s data is our top priority. We are ISO 27001 certified and data is stored on the Microsoft Azure cloud platform. All data is encrypted at all times, both at rest and in transit using the most modern encryption standard and algorithms. For more information, click here to head over to our Security Section.
Yes. edays is built from the ground up to be globally capable for organisations that operate in different territories and countries. Our country templates and language packs mean that you can tailor your edays system to work in specific ways in different locations.
Learn more about our global capability here.
Yes. All annual public holidays for specific countries can be imported in to the edays system, as well as any additional company grace days, volunteering days or other events. These can be applied to specific locations, departments or user groups within the system.
Absenteeism in the workplace refers to reocurring absences over a period of time. The causes of absenteeism are varied and are sometimes difficult to identify. And without robust absence tracking methods in place, it becomes more challenging to spot too.
Having a clear absence management policy, coupled with efficient absence tracking will provide more visibility and a better understanding of absenteeism in the workplace, empowering people managers to take the next steps in addressing the issue.
Find out more about the causes of absenteeism and how to reduce it here.
Absence reporting is important because it provides HR teams with an overall picture of how often absence is occurring in the workplace.
Absences can affect productivity and output, add extra strain on individuals or teams that are having to cover, and be an expensive cost to an organisation. Therefore knowing exactly how absence is impacting an organisation can help to empower HR and people managers to address any issues and provide additional employee support and ensure better resource planning.
An absence report provides an overview of absences that have occurred in the workplace. It may be a report on an individual employee, a team, a site, a department or an entire organisation.
Absence reporting provides details of the number of absences that have happened during a set time period and the reasons for those absences i.e. sickness and/or the type of sickness. An absence report might also include an absence rate which can be compared with the average absence rate in a particular industry or against the national average.
We have a number of integration options. We have some out-of-the-box solutions with our partners, or you can use an SFTP or our API for more bespoke options. An SFTP (secure file transfer protocol) is an easy way to feed data from one system to another, while our API unlocks plenty of options for how two systems talk to each other.
Yes, the edays time tracking module can integrate with clocking devices. The API endpoints have been created to work with physical hardware, so that you can still use these for access and entry, while feeding the data into edays. We can either connect with your existing hardware, or you can purchase the hardware through one of our partners.
Yes, edays has an API that can be used to connect with many of your other platforms or software solutions. This makes the edays solution even more flexible and helps it to work more seamlessly in your tech stack.
Yes! iCal feeds allow you to sync edays calendars with any web-based calendars such as Outlook, Gmail, and more. This means that when leave is approved in edays, it will automatically pull through to your calendar to help your employees better manage their time.
Yes. The unique flexibility of our system means we’ve helped complement and improve existing systems for our customers, including ERP systems, Payroll, and core HR systems.
Learn more about our integrations here.
Data is stored on the world-leading Microsoft Azure cloud platform. By default, we use UK datacenters – UK South (London) and UK West (Cardiff), UK South being the primary location, with backups stored in UK West.
All of your data is encrypted at all times, both at rest and in transit using the most modern encryption standards and algorithms.
Learn more about our data and system security here.
Not much. Because edays is accessed through a standard internet browser, it doesn’t require any software downloads. The system is securely hosted and maintained by us, which means it can be set up remotely. All we require is your current absence records and we’ll take care of the rest.
This very much depends on the complexities of your requirements as well as how soon data can be provided. However, for companies sized under 500 with minimal complexities, we get companies up and running within 30-days on average.
Yes, we’ll always support our customers and want them to get the very best experience of using edays.
We have extensive FAQs and support documentation so that our users can self-help and we have a dedicated first, second and third line support team, accessible via our online customer portal: https://support.e-days.com/support/home
Our pricing is based on your organisation’s unique requirements. We offer absence management as standard, with additional modules that include Time & Attendance and Core HR. Our pricing is based upon the modules you require, the number of employees you have, and the number of locations or countries you operate in. Every business is different, so get in touch with us and we’ll be happy to discuss your current absence, time and HR challenges and provide a tailored price based on your needs.
No, absence is foundational to the edays platform and is required for all customers. You can add on additional modules such Time & Attendance and Core HR to create a multi-functional platform to manage all your absence, leave, time and HR tasks.
We have a support portal with integrated knowledge base. If you are unable to find what you need, then our support desk can help with discussing and resolving any queries. Whether it is just using the ticketing system or it needs a video call, our team is ready to help.
For less urgent queries, perhaps you need some help with additional licenses, or would like some more information on a new feature, then the Customer Success Team is always happy to help. For customers with more than 200 licenses, you will have a dedicated Customer Success Manager, while those with fewer than 200 licences will benefit from our Tech-Touch Customer Success programme.
If you need more training, or perhaps you are expanding into new countries or regions, then our Professional Services team are always on hand to provide expert help.
Our minimum term is 12 months. We offer a range of options to suit you, so you can sign up for a longer initial term, or you can renew for a longer term after your first year.
Because we offer such a bespoke system that is created specifically with you and your organisation in mind, we are unable to offer a free trial of the product. However, we do offer free personalised demos where we can show you what the system can do. We’re always more than happy to answer any questions you may have and help you address your current absence management challenges.
Payment for your edays system is charged annually and payable by invoice.
edays is offered on an annual subscription basis, meaning charges are made upfront for an initial 12 month period and renewed annually.
At the end of your annual subscription, if you do not wish to continue with edays, there are no exit fees.